Closing Concerns:

Once all relevant actions have taken place in relation to the concern , the concern can be closed. When closing the concern you must ensure that the decision and rationale is completed.

Prior to closing a concern you must ensure that the records clearly capture:

• A clear and comprehensive summary of the concern

• Details of how the concern was followed up and resolved 

• A note of any action taken and rationale for these actions, decisions reached and the outcome

• Any evidence of other documentation has been uploaded to files

• Allocate an appropriate category.